At Nepal Maid Agency, we understand that choosing a reliable domestic service provider comes with many questions. Our Frequently Asked Questions (FAQs) section is designed to help you quickly find answers about our services, booking process, pricing, staff verification, scheduling, and more. Whether you need a housemaid, babysitter, home cleaner, cook, or caregiver, we’re here to provide clear information and make your experience simple, convenient, and worry-free.
General FAQs
1. What services does Nepal Maid Agency provide?
Nepal Maid Agency offers professional housemaid services, housekeeping, babysitting, home cooking, old age care, home cleaning, driver supply, on-call driver services, waterproofing, water pipeline cleaning, automatic water pump controller installation, and part-time and full-time maid services.
2. Which areas do you serve?
We primarily provide our services throughout Kathmandu Valley and nearby areas. Please contact us to confirm service availability in your location.
3. Are your staff verified and trained?
Yes. All our maids, babysitters, drivers, caregivers, cooks, and housekeeping staff are carefully screened and trained before being assigned to clients.
4. Can I hire staff for both short-term and long-term requirements?
Yes. We offer flexible hiring options, including one-time, part-time, full-time, and long-term service packages.
5. How can I book a service?
You can book a service by calling us, sending a WhatsApp message, filling out our contact form, or requesting a callback through our website.
Housemaid Service FAQs
6. What tasks does a housemaid perform?
Our housemaids can handle cleaning, dusting, sweeping, mopping, kitchen assistance, laundry, ironing, dishwashing, and other household chores based on your requirements.
7. Do you provide live-in housemaids?
Yes. We provide experienced live-in housemaids for families who require full-time household assistance.
8. Can I replace a housemaid if I’m not satisfied?
Yes. If there is a genuine issue, we will assist with a suitable replacement according to our service policy.
Housekeeping Service FAQs
9. What’s included in housekeeping services?
Housekeeping includes regular cleaning, organizing rooms, dusting, vacuuming, bathroom cleaning, kitchen cleaning, laundry, and maintaining overall household cleanliness.
10. Do you provide housekeeping for offices?
Yes. We offer housekeeping services for homes, apartments, offices, and commercial properties.
Home Cleaning Service FAQs
11. What does your home cleaning service include?
Our home cleaning service covers bedrooms, living rooms, kitchens, bathrooms, windows, floors, furniture cleaning, and deep cleaning upon request.
12. Do I need to provide cleaning supplies?
No. Our team can bring professional cleaning equipment and supplies if required.
Babysitter Service FAQs
13. Are your babysitters experienced?
Yes. Our babysitters are experienced, trustworthy, and trained to provide attentive childcare.
14. Can I hire a babysitter for a few hours only?
Yes. We offer hourly, part-time, and full-time babysitting services.
15. Will the babysitter help with feeding and basic childcare?
Yes. Depending on your requirements, our babysitters can assist with feeding, hygiene, playtime, and supervising children.
Home Cook Service FAQs
16. Can I hire a cook for daily meal preparation?
Yes. We provide experienced home cooks for breakfast, lunch, dinner, or multiple meals each day.
17. Can the cook prepare Nepali and international dishes?
Yes. Our cooks can prepare Nepali cuisine as well as various international dishes based on your preferences.
Old Age Care FAQs
18. What services are included in old age care?
Our caregivers provide companionship, daily living assistance, meal support, medication reminders, mobility assistance, and general elderly care.
19. Can I hire an elderly caregiver full-time?
Yes. Both part-time and full-time elderly care services are available.
Driver Supply & On-Call Driver FAQs
20. What’s the difference between driver supply and on-call driver services?
Driver supply is ideal for long-term or regular employment, while an on-call driver is suitable for short-term, hourly, daily, or emergency driving needs.
21. Are your drivers licensed?
Yes. All drivers possess valid driving licenses and relevant driving experience.
22. Can I hire a driver for out-of-valley trips?
Yes. Our drivers are available for local, out-of-valley, business, and personal travel.
Water Pipeline Cleaning FAQs
23. Why should I clean my water pipelines?
Regular pipeline cleaning removes rust, dirt, bacteria, and sediment, helping maintain clean and safe water.
24. How often should water pipelines be cleaned?
Most residential properties benefit from pipeline cleaning every 1–3 years, depending on water quality and pipe condition.
Waterproofing Service FAQs
25. Which areas can you waterproof?
We provide waterproofing for roofs, terraces, balconies, bathrooms, basements, walls, water tanks, and other areas vulnerable to leakage.
26. Do you inspect the property before waterproofing?
Yes. Our team performs an inspection to determine the source of leakage before recommending the appropriate waterproofing solution.
Automatic Water Pump Controller FAQs
27. What are the benefits of an automatic water pump controller?
It automatically starts and stops your water pump, prevents water overflow, saves electricity, and protects your pump from dry running.
28. Do you provide installation and the controller unit?
Yes. We provide both the automatic water pump controller and professional installation.
Part-Time & Full-Time Maid FAQs
29. How do I choose between a part-time and full-time maid?
A part-time maid is ideal for a few hours of daily household work, while a full-time maid provides extended assistance throughout the day or lives with the family if required.
30. Can I customize the maid’s duties?
Yes. We customize the maid’s responsibilities according to your household requirements.
Booking & Payment FAQs
31. How quickly can you arrange staff?
Depending on availability and your requirements, we strive to arrange suitable staff as quickly as possible.
32. What payment methods do you accept?
We accept cash, bank transfer, and other available digital payment methods.
33. Can I request a consultation before hiring?
Yes. We offer consultations to understand your requirements and recommend the most suitable service.
34. Why should I choose Nepal Maid Agency?
We are committed to providing verified staff, reliable service, flexible hiring options, competitive pricing, and excellent customer support to ensure complete customer satisfaction. Contact us today.